Terms of service

A. Ownership

PanchAura is the owner/proprietor of the Website.

B. Medical Disclaimer
The information available on the Website, including but not limited to video consultations, live chat, emails, phone support, articles, product information, and other communication, is provided for general informational purposes only.

The information provided on the Website should not be considered a substitute for professional medical advice, diagnosis, evaluation, or treatment from a qualified physician or healthcare provider.

C. Consultation Before Use
No medication, dietary supplement, product, treatment, or health-related regimen described on the Website should be started without first consulting a physician or other qualified healthcare provider, where appropriate.

D. Professional Information & Doctor-Patient Relationship
Any information or advice provided through the Website by professionals should be treated as general guidance and not as a definitive recommendation to adopt any specific action or treatment.

Nothing transmitted to or from the Website shall be construed as establishing a doctor-patient relationship between You and any professional providing information or advice through the Website.

E. Intended Use of Website
The Website is not intended to be used for:

i) Treating or diagnosing a medical emergency or medical condition.
ii) Advising upon or resolving medical issues outside the scope of the services specifically agreed upon.

In case of a medical emergency, users should immediately contact an appropriate medical professional or emergency service.

F. Professional Services Disclaimer
The User agrees that professionals engaged and/or contracted by PanchAura who provide services through the Website shall not be held responsible or liable for medical, legal, financial, or other outcomes resulting from services obtained through online video consultation or any other form of communication, subject to applicable law.

G. User-Generated Content
PanchAura does not regularly review all posts, comments, reviews, or other user-generated content on the Website.

The views expressed in such content belong solely to the respective users and do not necessarily represent the views of PanchAura, its officers, managers, directors, employees, agents, partners, advertisers, consultants, or affiliates.

PanchAura makes no representation or guarantee regarding the accuracy, suitability, or completeness of information contained in such posts.

H. Intellectual Property Rights
PanchAura owns or is duly authorised to use all trademarks, trade names, logos, service marks, copyrights, software, applications, graphics, text, designs, images, and other intellectual property displayed on the Website (collectively, the “Content”).

Nothing contained on the Website shall be construed as granting any licence or right to use such Content without the prior written permission of PanchAura or the respective rights holder.

I. International Access
PanchAura makes no representation that the Content is appropriate, lawful, or available for use in every jurisdiction.

If You access the Website from outside India, You do so at your own risk and are responsible for complying with the laws applicable in your jurisdiction.

J. Informational Purpose
All Content available on the Website is provided for informational purposes only and is not intended to replace face-to-face professional medical advice, diagnosis, or treatment.

K. Accuracy of Information
Information available on the Website may occasionally become outdated, incomplete, or contain errors.

PanchAura may make reasonable efforts to update or correct such information. However, all information and materials are provided on an “as is” and “as available” basis, subject to applicable law.

L. User Information
Users shall provide complete, accurate, and truthful information relevant to the services being obtained, including, wherever applicable, details regarding medical history, health conditions, medications, allergies, and other relevant information.

M. No Warranty
To the maximum extent permitted by applicable law, PanchAura provides no express or implied warranty or representation that responses to queries or information provided through the Website will always be appropriate, accurate, secure, reliable, uninterrupted, or error-free.

N. Limitation of Liability
To the maximum extent permitted under applicable law, PanchAura shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive loss or damage arising from:

  • use of or reliance upon information provided through the Website;

  • advice, responses, or recommendations furnished to the User;

  • any action or omission by the User;

  • products, supplements, medicines, or services purchased or used by the User; or

  • use or performance of the Website.

Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited under applicable law.

O. Indemnification
The User agrees, to the extent permitted by applicable law, to defend, indemnify, compensate, and hold harmless PanchAura, its officers, directors, employees, agents, licensors, partners, and suppliers from claims, liabilities, losses, damages, actions, costs, and expenses, including reasonable legal fees, arising from:

  • violation of these Terms and Conditions;

  • misuse of the Website; or

  • content, posts, reviews, information, or submissions made by the User.

P. Indemnification by PanchAura
Except where required under applicable law, PanchAura shall not be obligated to indemnify the User.

Q. Maximum Liability
To the maximum extent permitted under applicable law, the aggregate liability of PanchAura for any claim arising from the use of the Website or services shall not exceed the lower of:

i) The amount paid by the User to PanchAura for the specific product, information, or service giving rise to the claim; or
ii) INR 200 (Indian Rupees Two Hundred Only).

This limitation shall apply only to the extent permitted under applicable law.

R. Entire Agreement
These Terms and Conditions, together with the Privacy Policy and any other policies expressly incorporated herein, constitute the complete agreement between the User and PanchAura concerning use of the Website.

S. Dispute Resolution & Arbitration
Any dispute, difference, claim, or question arising between PanchAura and the User in connection with the Website, its products, services, transactions, or these Terms shall, subject to applicable law, be referred to arbitration.

PanchAura and the User shall mutually appoint a sole arbitrator.

Such arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996, including any statutory amendments or re-enactments thereof.

T. Age Requirement
By accessing or using the Website, the User confirms that he/she is at least eighteen (18) years of age and is legally competent to enter into a binding agreement.

The User also confirms that he/she has read and understood these Terms and Conditions.

U. Refund & Cancellation Policy
There is no refund or cancellation policy except where a refund, return, replacement, cancellation, or other remedy is required under applicable law or specifically stated by PanchAura for a particular product, offer, or service.

V. Snapmint Refunds
Customers who have made payment using Snapmint and are eligible for a refund will receive the refund through their original payment method, subject to Snapmint’s applicable processing procedures and timelines.

Business Information

Brand Name: PanchAura
GSTIN: 24BAXPT5428D1ZA

By accessing, browsing, purchasing from, or otherwise using the PanchAura Website, the User acknowledges that he/she has read, understood, and agreed to these Terms and Conditions.