Refund policy

When are returns possible?

At PanchAura, we strive to ensure your orders are delivered to your satisfaction. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if:
Product(s) delivered do not match your order;
Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry);
Product(s) delivered were damaged in transit (Please do not accept product(s) with tampered seal)

Can I return part of my order?

Yes, return is possible at an item level and if you have ordered multiple items, you can request return of a partial quantity.

In how many days can I raise the return request?

Refund and Cancellation

You may raise a return/cancel request with our customer care within 24 hours from the delivery of the product. PanchAura reserves the right to cancel the return request, if the customer reaches out to PanchAura after 24 hours of delivery. Processing refunds will take from 30 to 45 days.

What is the process for returning the products?

For Return intimation, please call us at 1800-572-8000 (Open 9 AM - 8 PM from Monday – Sunday).
In order to validate the reason, you will asked to send the photos of the product(s) to panchaura11@gmail.com
Once the PanchAura customer care feels that the claim is genuine and reasonable, PanchAura customer care will place a new order for replacement of the products and will initiate the collection of product(s) to be returned
The customer will be required to return the products along with the original packing

What is your policy for Order Cancellation?

Currently we don’t entertain Order Cancellations at PanchAura

What is your policy for Refunds?

Currently, we don’t entertain refunds at PanchAura Care. However, we will replace the products that you may wish to return (as per the return policy)

How many days will PanchAura Care take to replace item(s)?

Replaced item(s) of your order will reach you within 4-5 days once the return claim is verified

At PanchAura, we strive to ensure your orders are delivered to your satisfaction. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if:

  • Product(s) delivered do not match your order.

  • Product(s) delivered are past or near their expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry).

  • Product(s) delivered were damaged in transit (Please do not accept product(s) with tampered seal).

Can I Return Part of My Order?

Yes, return is possible at an item level and if you have ordered multiple items, you can request the return of a partial quantity

What is the Time Limit for Raising a Return/Cancel Request?

You may raise a return/cancel request with our customer care within 3 days of receiving the product. PanchAura reserves the right to cancel the return request if the customer reaches out to PanchAura after 3 days of delivery.

What is the process for returning the products?

  • For Return intimation, send an email to care@PanchAuracare.com.

  • To validate the reason, please send photos of the product(s) to care@PanchAuracare.com.

  • Once PanchAura customer care feels that the claim is genuine and reasonable, PanchAura customer care will place a new order for the replacement of the products and will initiate the collection of the product(s) to be returned.

  • The customer will be required to return the products along with the original packing.

In case of an order Return/Order cancellation, will PanchAuracare bear the cost of reverse pick up by Ecom Express from the customer?

  • In case of a wrong product being delivered, the cost will be borne by PanchAura (in both online payment and COD).

  • But in the case of a customer deciding to cancel after placing an order, the customer has to bear the shipping price only (if the payment is done through COD or online)

How Many Days will PanchAura Care Take to Replace the Item(s)?

Replaced item(s) of your order will reach you within 4-5 days once the return claim is verified.

What is the Maximum ETA for Refunds?

Processing refunds will take from 30 to 45 days.